Sales Engineer and Social-Media Specialist 

 
Responsible for the success of several projects involving planning, development and managing of Social-Media efforts in the areas of Adverting, Promotions, Networking, Publicity, Social-Media, Marketing and Sales.

Internet marketing-searching tools, implementation of tracking tools, monitoring of successful capture rates and usage of statistical information for continuous improvement.

Social-Media Quality Control and Product Support for troubleshooting procedures, strong user of tools and hands-on on software and implementation of corrective actions.

Independent Business Affiliate of key Businesses, Products and Services capturing the attention of the Internet community in the Global Marketplace and the New Cloud-Economy.

Continuously searching for Opportunities in the Marketplace to be part of the fusion of Information Systems and Social-Media Services and Tools.

Visit my work in progress at http://www.GordianMarket.com

Retail Sales Consultant 

Develop Complete Solutions for customers with Personal Communications, Network Connectivity and Digital Life with the new trends in Home Automation and Security Systems.

Analyze and anticipate customer needs and resolve issues affecting data, voice and Internet connections.

Demonstrate and educate customer with best options and alternatives in new technologies, smartphones, plans and services.

Customer Service Specialist 

• Meeting strict federal laws, communications policies and company rules for working schedules, work ethics, customer’s Personal data and Personal security information.
• Phone support on technical, billing and network issues for wireless customers.
• Troubleshooting for service activations, voice calls, internet access, text, email and multiple computer analysis tools
• Consultation of company products, voice and data plans, self-service tools for new and existing customers.
• Sales of cell phone data and voice plans, self service tools, applications, internet, and digital TV service.
• Account maintenance such as payments, cancellations, phone services, documentation, and activations.

Business Owner-Manager 

• Involved in all aspects of business ownership and self-employment. Increased food sales to 33% from an existing business account, already scheduled to shutdown, after negotiated with franchisor to keep business open.
• Successfully marketed products and persuaded new customers to try our products instead. Increased customer loyalty in a very demanding food industry, where most businesses fail in the first year where most customers were very selective students from Santa Fe College and University of Florida.
• Customer care, product quality and service assurance, continuous improvement, crew productivity, hiring, payroll, accounting, book-keeping, product orders, deliveries, schedules, payables and sales. Inventories, food preparation and serving, supervising, cleaning, maintenance, sale reports, training and waste controls.
• Advertising, Public Relations, Marketing, Health and Sanitary controls and Franchisor Interface.

Product Engineer 

Supporting a Fabless Operation for Powerline devices. Manufacturing interface and Product Development with Foundaries.

I was a Product Engineer, acting as Test Engineer working with design engineers and manufacturing sites for pre and post silicon chip validation and production support.

Because of issues affecting our country after "911" terrorist attacks, I lost my job and my career was affected and put in jeopardy.

I did use my Customer Service skills to learn the food industry in only a couple of months and become an owner-manager for a franchise business for 5 years!

Supplier Chain Product Engineer  

In charge of multiple product lines, working with vendors to supply company with several electronic chips for Intel at Corporate Level (Silicon Valley).  

Product return and Failure analysis, Issue resolution and monitoring for quality and reliability expectations.

Moved to Florida to work at a start-up company and be closer to family.

Device Engineer 

Fabrication Yield Analysis for Microprocessors, Manufacturing Improvement, Product Test Analysis and Failure Analysis.

Product-Quality Engineer 

Product Development, Product Test Generation for Semiconductors, Process Statistical Controls, Assembly and Fabrication Support, Design Analysis, etc

Product Engineer Technician  

Product Releases, Product Software Quality and Test Controls, Data collection and analysis, Product Transfers

Product Engineer Technician  

Product Releases, Product Software Quality and Test Controls, Data collection and analysis, Product Transfers